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Billing Questions:

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Why was my credit card denied?

There are many reasons why an order comes back denied by your financial institution. Most common are:
  • insufficient funds available (tax is not added to the listed price)
  • your card has expired
  • your billing address does not match the card statement.
  • cvv/cvv2 number incorrect or incomplete

Please contact our Billing Department using our feedback form, email, or call toll-free (U.S. and Canada only) at 888-575-8383. You can also call 408-702-1033 or send a fax to 408-745-5680.



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