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Billing Questions:

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How do I turn off auto-renewal?

The Auto Renew feature will automatically renew your membership it isabout to expire. Your account will be renewed using the credit card you have on file on your Billing History & Credit Card Info page. You can update your credit card information on your "Billing History & Credit Card Info" page so that you will always have a current credit card on file with us.

If you do not wish to automatically renew your Premium subscription, or other product:
  1. Log into the site using your username and password.
  2. From your member homepage, click on the "My Account" link from the top menu.
  3. Click the "Billing History & Credit Card Info" link in the Account section.
  4. At the top of the page you will see product status.
  5. To turn off your auto renew, click "OFF" under product status.


Why was my credit card denied?

There are many reasons why an order comes back denied by your financial institution. Most common are:

  • insufficient funds available (tax is not added to the listed price)
  • your card has expired
  • your billing address does not match the card statement.
  • cvv/cvv2 number incorrect or incomplete

Please contact our Billing Department using our feedback form, email, or call toll-free (U.S. and Canada only) at 888-575-8383. You can also call 408-702-1033 or send a fax to 408-745-5680.


I have a question about my bill

Please contact our Billing Department using our feedback form, email, or call toll-free (U.S. and Canada only) at 888-575-8383. You can also call 408-702-1033 or send a fax to 408-745-5680.



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